SUCCESS STORY:
Driving High-Value Growth: A Singapore-Western Australia partnership
Objective
Tourism Western Australia wanted to increase awareness of Western Australia as an accessible long-haul destination for UK travellers by positioning it alongside Singapore in a “two destinations in two weeks” campaign.
The campaign aimed to drive quality holiday bookings, grow the average length of stay, and highlight WA’s appeal as a winter sun escape with world-class nature, wildlife, and food and wine experiences. Targets included a 20% uplift in WA passenger bookings, a strong ROI, and increased engagement . The campaign targeted high value travellers from the UK: couples aged 45+, long-haul enthusiasts seeking authentic, nature-based and culinary experiences. These travellers typically take extended holidays, are open to multi-centre itineraries, and value premium experiences.
Solution
The campaign leveraged Travelbag’s strong consumer database and multi-channel reach to deliver a powerful co-branded campaign between TWA and the Singapore Tourism Board.
This was creatively centred on the message “Two incredible destinations in two weeks, one dream holiday”, promoting the ease of twin-centre itineraries between Singapore and Perth. Activity included homepage takeovers, sponsored landing pages, retargeting banners, dedicated eDMs, Escape magazine features, paid social activity across Facebook, and a high-impact store takeover in Travelbag’s top-performing Winchester branch.
Complementary coverage appeared in national press titles including The Telegraph, The Times and The i, along with native articles through digital partners. This integrated approach ensured consistent messaging and conversion opportunities throughout the customer journey.
results
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The campaign delivered strong engagement and booking outcomes. While WA passenger numbers rose 10% year-on-year, room nights more than doubled (+113%), indicating longer, higher-value stays. Average booking value increased by £1,950 per booking, with the average length of stay up 3.65 nights. Regional dispersion was strong, with new room nights recorded in Albany, Esperance, Bunbury, Hyden and Pemberton. Digital engagement exceeded benchmarks: open rates averaged 56–58% (vs 40% TB average), CTRs reached 0.9–1.3%, and homepage/landing page activity generated over 58,000 views. |
impressions from content marketing
resultant increase in average roomnights
increase in digital open-rates
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